Shipping policy

Shipping & Order Policy

We are committed to delivering your order with the utmost care and attention to detail. As each piece is thoughtfully crafted, we kindly request you to review our policies before placing your order.

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1. Order Confirmation

  • All orders are confirmed only after receiving a 70% advance payment.

  • Orders will not be processed or scheduled until the advance payment has been successfully received.

  • The remaining balance must be cleared prior to dispatch.

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2. Order Processing Time

  • Our standard production timeline is 8–12 weeks from the date of order confirmation (after advance payment).

  • During peak seasons or high-demand periods, processing times may extend beyond the standard timeframe.

  • We strongly encourage customers to place orders well in advance and plan accordingly before confirming their purchase.

As all items are made with detailed craftsmanship, timely planning ensures a smooth experience.

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3. Shipping Duration

  • Local Deliveries: Estimated delivery time is 3–5 business days after dispatch.

  • International Deliveries: Timelines may vary depending on destination and courier services.

Please note that shipping timelines begin once the order has been dispatched, not during the production period.

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4. Delivery & Courier Responsibility

  • Delivery timelines may vary due to weather conditions, public holidays, customs clearance, or courier-related delays.

  • We are not responsible for delays caused by courier services once the parcel has been handed over.

  • In case of incorrect address details or unclaimed parcels, additional shipping charges may apply for re-dispatch.